The following are materials related to objectives within each goal:
Goal #1: Achieve Financial Stability
- Objective: Provide an update to the City Council on the status of creative revenue ideas. [Staff Report 5/8]
- Look at general fund revenues and how they're being invested.
- Annexation of the County islands.
- Look for other opportunities to generate revenue for the City.
- Investigate more efficient use of City properties that are currently owned by the City for income generation and economic development.
- Objective: Begin development of an economic development strategy and report to the City Council. [Staff Report 9/11] [Staff Report 1/24]
- Better outreach and engagement with businesses in the City.
- Establishment of Economic Development department.
- Hire an Economic Development Manager.
- Examine partnership with the Chamber of Commerce or other organizations.
- Objective: Research the establishment of a Business Improvement District and present a report to the City Council.
- Objective: Establish a policy to set priorities on the expenditures of new tax revenues, working with the Finance Department to take into account existing needs.
- Objective: Find ways to get existing cash businesses in the City to pay sales tax and provide education, such as a small business workshop.
Goal #2: Develop and Implement Specific Plans for Little Saigon, the Downtown District, and the West Side
- Objective: Provide the City Council with an update on the city’s recently approved Zoning Phase 1 Study and a status of the city’s ongoing Zoning Phase 2 Study, including an overview of the project schedule.
- Objective: Provide to the City Council a bus tour of areas in Orange County and/or Southern California that have been redeveloped to successful mixed-use projects.
- Objective: Provide the City Council with an update on General Plan implementation strategies related to the city’s mixed-use districts, specifically the recently approved District 2 Mixed-Use Downtown (East - Golden West to Hoover).
- Objective: Deliver a scope of work for the recommended District 2 Mixed-Use Downtown Specific Plan that includes an economic impact assessment and other strategies for already identified goals of the General Plan. [Staff Report 9/11] [Presentation 9/11] [Staff Report 1/24]
- Objective: Complete the city-wide Economic Development study and initiate General Plan amendments throughout the City.
Goal #3: Attract, Develop, and Retain Well-Qualified Staff Members
- Objective: Monitor accountability for mandatory staff training and/or professional development through the annual evaluation process for staff.
- Objective: Create job bulletins to replace class specs which will be used for recruitment posting.
- Objective: Identify, review and revise, as needed, departmental processes to improve operational efficiency and present to the City Manager.
- Planning/Building
- Code Enforcement
Goal #4: Improve Customer Service Delivery to the Community
- Objective: Develop and implement a citywide employee recognition program.
- Establish a committee.
- Implement the recognition program.
- Objective: Develop and provide customer service training for all public-facing divisions.
- Objective: Evaluate and make recommendations regarding Planning and Building Division forms, templates, applications and informational materials used by the public and provide an update to the City Council.
- Add annual review process following implementation.
- Objective: Evaluate and report to the City Council the effectiveness and functionality of Energov and other integrated software to resolve technology issues and optimize the use of Energov.
- Objective: Present hiring a web master to City Council for approval in the budget for FY 2024-25
- Objective: Evaluate current online user processes and functionality and seek technology to improve online customer experience.
